Your purchase is eligible for return or replacement only if it meets the following criteria:
- If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
- If the product you receive is broken/cracked on arrival.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in color tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer replacement if we’ve been given an incorrect or incomplete shipping address or contact details, or if there are two failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated above, please email us at firstname.lastname@example.org within 24 hours of delivery with the following information:
- Order number
- Delivery address
- Picture of the damaged product
- Specify the reason for the return/replacement, and in case of defective or incorrect product, please send us an image of the item at email@example.com
Unfortunately, we will not be able to consider any emails or images sent after 24 hours of the delivery.
If there is a genuine damage to the product, we’d be happy to replace your product within 7 – 14 working days after we receive an approval from our inspection team.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days.